Hire Remote Customer Service Staff

Enhance your support team with skilled customer service representatives. Trained in handling inquiries, resolving issues, and improving customer satisfaction, they integrate seamlessly into your operations.
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Save 40-70% on labor
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Hire top 3% remote talent
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Offshoring that feels in-house
Explore Options

Source & Hire Remote Customer Service Agents

Customer Support Representative
Customer Success Manager
Customer Success Representative
Chat & Email Support
Call Centre Agent

Hire Customer Service across a range of skills & specialisations

Programs and Software

Salesforce
Managing customer interactions and tracking service requests.
HubSpot
CRM and customer support integration.
Zendesk
Managing support tickets and customer queries
Freshdesk
Customer support ticketing and help desk management.
LiveChat
Real-time chat support.
Intercom
Messaging platform for customer engagement.
Confluence
Creating and managing internal knowledge bases.
KnowledgeBase
Providing self-service support resources.
RingCentral
Cloud-based phone system.
Five9
Cloud contact center software.
SurveyMonkey
Collecting and analyzing customer feedback.
Typeform
Creating interactive surveys and forms.

Skills

Effective Communication
Clear, concise, and empathetic communication both verbally and in writing.
Problem Solving
Ability to resolve customer issues efficiently and effectively.
Active Listening
Understanding customer needs and responding appropriately.
Multitasking
Handling multiple customer inquiries and tasks simultaneously.
Conflict Resolution
Managing and de-escalating difficult situations with customers.
Product Knowledge
Understanding the products or services being supported.
Technical Proficiency
Familiarity with customer service software and tools.
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Benefits of Offshoring to Macedonia

24/7 Expat Management

Offshoring to Macedonia comes with dedicated expatriate management, ensuring consistent quality and communication, no matter the time zone. This constant oversight ensures that operations run smoothly around the clock, aligning perfectly with your business needs.

Untapped Talent Pool

Macedonia boasts an emerging, yet largely untapped talent pool with professionals eager to showcase their skills on a global stage. This access to fresh, motivated talent presents a unique opportunity to enhance your team with diverse, highly capable individuals.

No Markup & Flat Service Fee

Our transparent pricing model means no hidden costs or unexpected charges. You benefit from a flat service fee, allowing for predictable budgeting, full view of staff costs, and no bias in recruiting.

68% Cheaper Than Onshore Hiring

Hiring remote staff in Macedonia can reduce your labor costs by approximately 68% compared to onshore hiring. This significant saving allows your company to invest resources elsewhere, enhancing overall business growth and profitability.

Culturally & Technically Aligned Remote Staff

Macedonian professionals are not only highly skilled but also culturally attuned to Western business practices. This cultural and technical alignment ensures smooth collaboration and a seamless integration of remote staff into your existing operations.

Most Affordable Talent in Europe

Macedonia boasts an emerging, yet largely untapped talent pool with professionals eager to showcase their skills on a global stage. This access to fresh, motivated talent presents a unique opportunity to enhance your team with diverse, highly capable individuals.

Top 3% Remote Talent Sourced Under 2 Weeks

Our rapid recruitment process ensures that only the top 3% of talent is sourced and onboarded in less than two weeks. This quick turnaround allows your company to remain agile and responsive to market demands.

Traditional BPO Hubs in Asia & India Are Full

As traditional BPO hubs in Asia and India become saturated, finding high-caliber staff without costly headhunting becomes increasingly difficult. Macedonia presents a fresh alternative with less competition for talent.

Flexible & Scalable

Offshoring to Macedonia offers unmatched flexibility, allowing you to easily scale your workforce across various roles and industries. Whether you need a few specialists or a large team, our services can be tailored to meet your evolving business needs.

Onboard customer service staff in less than 2 weeks with no lock-in contracts

Book a call to explore your offshore staffing options

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Client success stories

At Tradewind, we were looking to hire a variety of roles both technical and customer facing. We have experience recruiting offshore talent in a variety of other countries but never Macedonia. We were attracted to Macedonia based on its reputation for strong educational institutions attractive wages, a culture that includes a strong work ethic, and very strong English language skills and familiarity with American culture.

We chose to work with Connect for a variety of reasons. The first is that we were looking for a boutique partner who could help us navigate the challenges that always arise when building teams in a new country. Both owners of Connect are fluent English speakers both having lived in English speaking countries for many years. Not only does that make communications very easy, it also means we do not need to explain our business and how American consumers interact with our type of company. Connect has been very successful in finding strong talent at very competitive rates. It requires very little of my time to add new team members, usually only requiring about a ten minute conversation. From there I can expect to start seeing CVs in less than two weeks. Connect management are willing to communicate with me on my terms and time zone is never an issue. I would not hesitate to recommend Connect to any organization that is looking for an easy to way to tap into the enormous talent available in Macedonia.

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Michael Ferioli
VP of Engineering Tradewind East Inc.

The numbers made no sense anymore. We had to consider outsourcing. We haven’t looked back since. Connect has consistently been able to source and place highly skilled English speaking construction support staff. There are never any issues with the work quality and connectivity with my remote team.

Nathan Malak
Project Manager (AU) JAPM Development Co.

We were overwhelmed by routine tasks and busywork. Opportunities were passing us by. Hiring and growing our team with Connect let us seize those opportunities and improve our operations while reducing overheads.

Tony D
Head of Product (UK)

Connect handles our digital marketing and back office talent sourcing. We’re very happy with the recruitment and ongoing support. We should of done this years ago. We’ve been able to fill twice the amount of roles while we scale, with no drop in performance. Thanks guys!

Sophie
UK Head of Digital Marketing

We’ve been outsourcing accounting and bookkeeping for years, given the nature of work that can be executed remotely. Connect allowed us to tap into a remote team closer to home, who are skilled and familiar with our practices, regulations, and business needs. It’s reduced our labor costs for this department by nearly 60%.

Paul F.
Finance Director (USA)

Our Development team was overwhelmed by the development work in the pipeline and struggling to get product and fixes out the door. We had capable people working for us locally, but it was too difficult to find and attract new staff. The market is too competitive and expensive in Germany.

Connect reached out to us and after carefully considering our options in the region, we hired several Senior Developers. Marijana and Sandra are gifted and technical specialists. Connect made outsourcing easy and streamlined so there was no affect to our business continuity. They have great attention to detail and understand our pain points. Thank you!

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Felix P
Head of Software Development (Germany)

My outsourced team are a pleasure to work with. They are just as good as what I can source locally in the US. Hiring locally makes it difficult to scale. We’ve been able hire double the amount of digital marketing and support staff because of this decision. Skopje is easy to get too – Goce and Filip always make us feel welcome and productive. Can’t wait on my next trip!

Samantha W
USA

Connect were able to supply us with 4 customer support agents in under 2 weeks. Watching them deliver talent who fit our needs, spoke perfect English and understood our SOPs and scripts very quickly was impressive. We’ve been able to achieve a huge increase in our customer satisfaction surveys and 35% in customer response time. Highly recommend Connect for any customer facing support roles to US based businesses.

Casey G.
Call Centre Manager (USA)

FAQ

What will this cost, and what’s included?

Nominal one off fee to start sourcing, and then a month-to-month pricing structure inclusive of gross salary + service fee.

How quickly could I hire someone if I decide to move forward?

It takes 2 weeks, often quicker, to source and present at least 3 pre-vetted candidates for each open position. Most successful candidates can start within 30 days.
Offshoring vs freelancing?
Offshore staffing provides dedicated, long-term team members, while freelancing offers short-term, project-based help. Offshore staff integrate better into your company.
How do I get out of it if it is not working?
60 days written notice. Connect contracts are performance based and flexible.
But I already hire onshore?
Most companies with an offshore team also hire locally. Connect will integrate your remote staff within your team's culture, technology and systems.
What are the language and technical skills like?
We source for highly skilled talent across all industry verticals, with English, German and French C1/C2 level.
Do I get to interview the staff?
Yes. You decide whom you want to go ahead with. We endorse pre-vetted candidates for your interviews and assessments. Connect can also administer custom skills tests where necessary.
Am I employing someone?
No. Connect is the legal employer of record and manages all HR of your remote staff, saving you the hassle and liability of employing someone.

Still have questions? Talk to one of our Founders.

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