We were the customer first

Why we started Connect

The problem we kept running into

We’re Macedonian by background, but we built our careers in the USA and Australia inside businesses that bought outsourcing, and inside the providers that sold it. We saw both sides for years.

What we kept seeing was the same broken model. Providers made big promises in the sales process, then threw candidates at clients who weren’t the right fit technically, culturally, or geographically. When staff left, they were quietly swapped out. The client was handed to an account manager, then a support centre, then a ticket queue. Sometimes it worked. Often it didn’t.

We learned two things from those years. First, customers shouldn’t have to lower their expectations on quality to get the cost benefit. Second, nearly every customer needs a safe pair of hands on the ground; someone who gives guidance, support, and honest answers, not a rotating cast of contacts.

Connect is what we built instead.

What we do differently

Founder-led, from first call to day-to-day

Our clients stay because we stay involved.

There is no sales team, no account managers, and no support centre at Connect. When you call, you get one of the two people who own the company on your first discovery call, and three years into the relationship.

We stay involved with your team. We talk to your managers, meet your staff, and step in early when something needs attention. You get clear communication, real accountability, and a partner who is in the work with you as a long-term operating partner, not a service provider.

Where the talent comes from

Why the talent is this good

Southeast Europe is the best-kept secret in remote staffing. While traditional hubs in Asia have become overstaffed and expensive, Macedonia, Serbia and Albania produce degree-qualified professionals , with over 85% of the workforce holds a bachelor’s or master’s degree, and strong English, Western work culture, and time zones that overlap the full UK and EU working day and half the US one.

We’re from here. We know which universities produce the best finance and technical graduates, which candidates will thrive inside a Western company, and how to keep them because we offer the best conditions in our market. That’s why our retention runs at 98%, while offshore providers elsewhere treat turnover as a cost of doing business.

The result for you: the same output as a local hire at 40-70% lower cost, from people who stay.

How we treat our people

Retention isn’t luck. It’s the model. 

Our mission is to be the employer of choice in our market because your staff staying is the whole game. We take no shortcuts on development and wellbeing, we pay fairly, and every expectation between our clients and our staff is transparent and upfront.

We work only with businesses who are in it for the long term, and we’re proud to put our region’s best talent in front of our global client base. The client selects and manages their team. Connect handles everything else including employment, payroll, HR, compliance, office and IT.