Outsourcing chat support

Hire skilled Macedonian chat support agents. Deliver fast, professional, and cost-effective customer support across industries with agents experienced in resolving inquiries and ensuring satisfaction through live chat.

R

Save 40-70% on labor

R

Hire top 3% remote talent

R

Offshoring that feels in-house

Explore Options

Chat support is a vital channel for delivering fast, efficient customer service that meets modern business demands. At Connect, we provide offshore chat support agents from Southeast Europe, enabling businesses to offer real-time, professional assistance while reducing operational costs.

Our chat support agents specialize in handling high volumes of inquiries, resolving issues efficiently, and providing personalized, empathetic communication. By outsourcing chat support to Connect, you ensure seamless customer experiences that drive satisfaction and loyalty.

Key Features of Chat Support Outsourcing

Real-Time Assistance

Providing instant responses to customer inquiries for fast and effective resolution.

Multichannel Integration

Seamlessly managing chats across multiple platforms, including websites, social media, and messaging apps.

24/7 Availability

Ensuring customers receive support anytime, enhancing their experience and trust.

Personalized Communication

Delivering empathetic and tailored responses that align with your brand’s tone and values.

High Volume Management

Handling multiple chat sessions simultaneously without compromising quality or accuracy.

Performance Analytics

Using data from chat interactions to identify trends, improve processes, and enhance customer service strategies.

Common Chat Support Technologies

Our agents are adaptable and experienced with popular chat support platforms:

Zendesk Chat

Managing customer interactions with advanced ticketing and automation features.

Intercom

Delivering personalized customer experiences through live chat and messaging.

LiveChat

Providing real-time support with built-in reporting and team collaboration tools.

Freshchat

Offering multichannel chat support with AI-powered automations for seamless interactions.

Drift

Enabling conversational marketing and customer service with intelligent live chat features.

Areas of Chat Support Expertise

Effective Communication

Crafting concise, clear, and professional responses that address customer needs efficiently.

Multitasking

Managing multiple customer chats simultaneously while maintaining quality and accuracy.

Conflict Resolution

Handling challenging interactions with professionalism and empathy, ensuring positive outcomes.

Problem Solving

Resolving customer inquiries and technical issues promptly and effectively.

Brand Representation

Maintaining your brand’s tone and values across all customer interactions.

Customer Engagement

Encouraging positive experiences by building rapport and demonstrating attentiveness in each chat.

Industry Experience

Our offshore chat support agents have experience providing tailored support across diverse industries:

E-commerce

Assisting with product inquiries, order tracking, and returns to ensure a smooth shopping experience.

Technology

Providing technical support, troubleshooting, and product guidance for software and hardware customers.

Healthcare

Managing patient inquiries, appointment scheduling, and health platform assistance with care and confidentiality.

Finance

Handling account-related questions, transaction issues, and fraud prevention inquiries securely.

Travel and Hospitality

Helping with bookings, cancellations, and itinerary updates to enhance customer satisfaction.

Education

Supporting students and educators with platform navigation and course enrollment inquiries.

Hiring Models

We offer two hiring models: direct team control or a fully managed back office. Build and manage remote teams seamlessly, tailored to your needs.

Remote Staffing

Hire Dedicated Remote Staff

R

No salary mark up

R

Full control & day-to-day management

R

Hand-picked remote staff

Plug And Play

Fully Managed Remote Back Office

R

Complete remote office site

R

Fully-managed

R

Everything handled by Connect

R

Fixed monthly cost

Explore Pricing

Benefits of choosing our offshore developers

Tailored Talent Matching

Every staff member is handpicked to match your company’s DNA and role objectives. We offer bespoke talent acquisition aligning with your unique business needs.

Real Time Communication

Your staff are located in Europe, no more than 6 hours time difference, giving you more face time and flexibility to cover 24/7 operations.

Culture and Language Skills

Staff with excellent English comprehension and understanding of Western corporate cultural. Little to no onboarding with an easy integration into your existing team.

$0 Mark Up

Pricing is fully transparent. You know exactly how much your staff are being paid. No upfront costs. No hidden fees. No lock in contracts.

Free Discovery

You pay nothing until you’re ready and we start working for you. No obligation to contract, or for any discovery and scoping work – no matter how long it takes.

Save Time & Money

Unmatched cost benefit returns. Increase performance and cut labor costs by up to 70%, with European based talent ensuring no drop in quality and output.

Hire top 3% remote staff in just two weeks

Connect integrates your existing operations and structure with the top 3% remote talent available globally.

All in one package

No upfront costs. No obligation to contract. We only start once we understand your business and begin sourcing talent.

24/7 Operational Support

24/7 access to on-site expat management team familiar with your business and objectives.

Ready to expand your team for half the price?

Onboard a Pyton Developer in less than 2 weeks with no lock-in contracts

Book a free call

Book a call to explore your offshore staffing options

Related Services

Explore our related services to find the perfect solution for your business needs: