Offshore IT Support

Hire skilled Macedonian IT support professionals. Deliver reliable, round-the-clock technical assistance with cost-effective offshore experts.

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Save 40-70% on labor

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Hire top 3% remote talent

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Offshoring that feels in-house

Explore Options

Efficient IT support is vital for maintaining business operations and ensuring customer satisfaction. At Connect, we provide offshore IT support professionals from Southeast Europe, offering expertise in troubleshooting, system maintenance, and user assistance.

Our IT support specialists ensure minimal downtime, seamless issue resolution, and optimal system performance, freeing your in-house team to focus on strategic initiatives.

Key Features of Offshore IT Support

24/7 Support

Ensuring round-the-clock availability for system maintenance and troubleshooting.

Multi-Tier Support

Providing Tier 1, Tier 2, and Tier 3 support for diverse technical issues.

Remote Monitoring

Proactively identifying and resolving potential system issues.

End-User Assistance

Offering user-friendly solutions for software and hardware problems.

System Updates and Maintenance

Keeping IT infrastructure updated and secure.

Incident Reporting

Providing detailed logs for tracking and analysis.

Common Technologies

ServiceNow

Managing incidents, requests, and IT workflows.

Zendesk

Streamlining IT ticketing and support management.

Microsoft Office 365

Supporting enterprise-level software troubleshooting.

TeamViewer

Enabling secure remote support for users.

SolarWinds

Monitoring IT systems and network performance.

Areas of IT Support Expertise

Help Desk Support

Addressing user inquiries and resolving issues efficiently.

Network Troubleshooting

Diagnosing and fixing connectivity problems.

Hardware and Software Maintenance

Ensuring systems run smoothly and remain up-to-date.

Incident Management

Recording, resolving, and preventing recurring issues.

Remote Assistance

Providing fast, effective solutions without onsite presence.

Data Security Compliance

Maintaining adherence to IT security standards.ent.

Industry Experience

Healthcare

Supporting medical staff with system troubleshooting and secure data management.

Finance

Ensuring seamless operation of trading platforms and financial software.

Retail

Managing POS systems and network performance.

Education

Providing technical support for e-learning platforms.

Telecommunications

Resolving connectivity issues for large-scale networks.

Technology

Offering specialized support for SaaS and IT solutions.

Hiring Models

We offer two hiring models: direct team control or a fully managed back office. Build and manage remote teams seamlessly, tailored to your needs.

Remote Staffing

Hire Dedicated Remote Staff

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No salary mark up

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Full control & day-to-day management

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Hand-picked remote staff

Plug And Play

Fully Managed Remote Back Office

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Complete remote office site

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Fully-managed

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Everything handled by Connect

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Fixed monthly cost

Explore Pricing

Benefits of choosing our offshore developers

Tailored Talent Matching

Every staff member is handpicked to match your company’s DNA and role objectives. We offer bespoke talent acquisition aligning with your unique business needs.

Real Time Communication

Your staff are located in Europe, no more than 6 hours time difference, giving you more face time and flexibility to cover 24/7 operations.

Culture and Language Skills

Staff with excellent English comprehension and understanding of Western corporate cultural. Little to no onboarding with an easy integration into your existing team.

$0 Mark Up

Pricing is fully transparent. You know exactly how much your staff are being paid. No upfront costs. No hidden fees. No lock in contracts.

Free Discovery

You pay nothing until you’re ready and we start working for you. No obligation to contract, or for any discovery and scoping work – no matter how long it takes.

Save Time & Money

Unmatched cost benefit returns. Increase performance and cut labor costs by up to 70%, with European based talent ensuring no drop in quality and output.

Hire top 3% remote staff in just two weeks

Connect integrates your existing operations and structure with the top 3% remote talent available globally.

All in one package

No upfront costs. No obligation to contract. We only start once we understand your business and begin sourcing talent.

24/7 Operational Support

24/7 access to on-site expat management team familiar with your business and objectives.

Ready to expand your team for half the price?

Onboard a Pyton Developer in less than 2 weeks with no lock-in contracts

Book a free call

Book a call to explore your offshore staffing options

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