Offshore Call Center

Hire experienced Macedonian call center agents. Enhance your customer interactions with professional, cost-effective agents skilled in delivering exceptional support, driving retention, and ensuring satisfaction across industries.

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Save 40-70% on labor

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Hire top 3% remote talent

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Offshoring that feels in-house

Explore Options

A high-performing call center is crucial for managing customer interactions, resolving issues, and enhancing satisfaction. At Connect, we provide skilled offshore call center agents from Southeast Europe, delivering cost-effective solutions tailored to your business needs.

Whether handling inbound queries, outbound calls, or customer retention campaigns, our agents ensure exceptional communication and professionalism. By outsourcing your call center operations to Connect, you gain access to experienced professionals who seamlessly integrate with your processes and deliver outstanding results.

Key Features of Offshore Call Center Services

Inbound and Outbound Support

Skilled agents handle customer inquiries, complaints, and support requests while driving outbound campaigns like sales and follow-ups.

Multilingual Support

Our agents provide seamless communication in multiple languages (English, German, French), catering to diverse customer bases globally.

24/7 Availability

Ensuring continuous support with round-the-clock call handling to meet the needs of customers in any time zone.

Scalable Teams

Flexible call center solutions that adapt to your business’s growth and seasonal demands.

Customer Retention and Upselling

Agents focus on retaining customers and driving revenue by identifying upselling and cross-selling opportunities.

Performance Monitoring and Reporting

Detailed analytics and regular reporting ensure transparency and ongoing performance optimization.

Areas of Call Center Expertise

Effective Communication

Delivering clear, empathetic, and professional interactions to build customer trust and satisfaction.

Active Listening

Understanding customer concerns fully before offering tailored solutions or recommendations.

Conflict Resolution

De-escalating difficult situations with professionalism and turning negative experiences into positive outcomes.

Multitasking and Time Management

Handling high call volumes efficiently while maintaining quality across interactions.

Customer Retention Strategies

Identifying pain points, offering solutions, and ensuring customers feel valued to reduce churn.

Adaptability to Tools and Processes

Agents seamlessly integrate with your CRM and call management tools, ensuring smooth operations.

Industry Experience

Our offshore call center agents have extensive experience serving a wide range of industries:

E-commerce

Managing customer inquiries, order tracking, and return processes to enhance the shopping experience.

Telecommunications

Assisting with billing, service issues, and plan upgrades to improve customer loyalty.

Healthcare

Scheduling appointments, managing patient inquiries, and supporting telehealth services with confidentiality.

Finance

Handling account inquiries, fraud alerts, and customer support with accuracy and security.

Travel and Hospitality

Providing support for bookings, cancellations, and travel-related inquiries to ensure seamless customer experiences.

Utilities

Resolving billing issues, setting up services, and addressing outages or service concerns.

Retail

Assisting with product inquiries, loyalty programs, and after-sales support to build long-term relationships.

Education

Supporting students and parents with admissions, course registration, and platform assistance.

Hiring Models

We offer two hiring models: direct team control or a fully managed back office. Build and manage remote teams seamlessly, tailored to your needs.

Remote Staffing

Hire Dedicated Remote Staff

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No salary mark up

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Full control & day-to-day management

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Hand-picked remote staff

Plug And Play

Fully Managed Remote Back Office

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Complete remote office site

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Fully-managed

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Everything handled by Connect

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Fixed monthly cost

Explore Pricing

Benefits of choosing our offshore developers

Tailored Talent Matching

Every staff member is handpicked to match your company’s DNA and role objectives. We offer bespoke talent acquisition aligning with your unique business needs.

Real Time Communication

Your staff are located in Europe, no more than 6 hours time difference, giving you more face time and flexibility to cover 24/7 operations.

Culture and Language Skills

Staff with excellent English comprehension and understanding of Western corporate cultural. Little to no onboarding with an easy integration into your existing team.

$0 Mark Up

Pricing is fully transparent. You know exactly how much your staff are being paid. No upfront costs. No hidden fees. No lock in contracts.

Free Discovery

You pay nothing until you’re ready and we start working for you. No obligation to contract, or for any discovery and scoping work – no matter how long it takes.

Save Time & Money

Unmatched cost benefit returns. Increase performance and cut labor costs by up to 70%, with European based talent ensuring no drop in quality and output.

Hire top 3% remote staff in just two weeks

Connect integrates your existing operations and structure with the top 3% remote talent available globally.

All in one package

No upfront costs. No obligation to contract. We only start once we understand your business and begin sourcing talent.

24/7 Operational Support

24/7 access to on-site expat management team familiar with your business and objectives.

Ready to expand your team for half the price?

Onboard a Pyton Developer in less than 2 weeks with no lock-in contracts

Book a free call

Book a call to explore your offshore staffing options

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