Our client partner is searching for a Customer Operations Manager.
Salary
80,000MKD net
Working Hours
Monday to Friday 1400-2200 CEST Work from home
About the Client
Placester is a cutting-edge company that empowers real estate professionals by providing industry-leading websites, marketing tools, and CRM solutions. They pride themselves on exceptional customer experiences and delivering high-quality solutions tailored to client needs.
What You’ll Actually Do
This is not just a reactive support role. You will be at the heart of how Placester delivers for its customers—but your job is to make sure the engine runs, not to keep it from breaking down. Your focus is internal clarity and process control.
Core Responsibilities
- Own the end-to-end project flow for templated, semi-custom, and custom website builds and migrations
- Manage customer communications across the lifecycle—from onboarding to launch
- Work cross-functionally to ensure internal teams stay aligned and deliver on time
- Track progress using internal tools, and spot delays before they become problems
- Document clear, step-by-step SOPs, SLAs, and workflows to ensure every team member knows what “done” looks like
- Identify repeatable tasks and build reusable playbooks
- Actively improve tooling, templates, and project dashboards
Who You Need To Be
This job is for a builder of internal order. If you’ve worked in chaotic startups and love taming the chaos with checklists, workflows, and clarity—you’ll thrive here.
Must-Have Experience
- 3+ years in project management, operations, or client delivery
- Strong record of managing projects involving multiple teams and stakeholders
- Demonstrated experience documenting and enforcing SOPs and SLAs
- Clear communicator who keeps stakeholders aligned and projects on schedule
- Comfortable pushing for clarity and accountability across teams
- Highly organized and proactive—someone who doesn’t wait for instructions Bonus
- Experience in marketing, creative, or SaaS delivery teams
- Familiarity with website builds and customer-facing tools in a product-led company
Employment Benefits
- Private health insurance
- 20 days annual leave
- Computer with 24/7 IT support
- Potential for international travel
- Paid candidate referral program
- Exposure to successful foreign managers, entrepreneurs and mentors
- Custom training and development programs