Customer Service Outsourcing for US SaaS Companies
Roles We Hire For
Why SaaS Companies Trust Us With Their Customer Service Teams
We solve this.
You get a dedicated CX team that works your hours, follows your workflows and delivers consistent outcomes at a fraction of US salary costs. Don’t have workflows or processes to set your teams up for success? We can build that for you too.
You stay in control of the work. We handle everything that wastes your time: sourcing talent, vetting, onboarding, HR, payroll, equipment, compliance and performance support.
What you gain
A Simple, Proven Process
Discovery & Calibration
We learn your product, your customer journey, the channels you support, your SLAs, and the outcomes you want. You receive a tailored role outline and sample talent profiles.
Candidate Selection
We shortlist CX talent that matches your requirements. You interview, test and choose the people you want.
Hiring & Onboarding
We employ your chosen team members. We handle HR, payroll, compliance, equipment and setup. They integrate directly into your support systems and workflows.
Ongoing Support & Performance Monitoring
You manage the work. We help you maintain standards through performance check-ins, replacement guarantees, reporting and support as required. Your team stays stable, aligned and productive.
Your Remote CX Team, Built Around Your Needs
We help SaaS companies outsource the customer-facing roles that keep users engaged, retained and supported.
SaaS CX Expertise That Strengthens Your Team
We partner with Michael Van Straten, a US SaaS CX expert with over 10 years of experience building, hiring and managing high performing Customer Success and Customer Support teams across the American software industry.
His experience shapes how we assess candidates, structure onboarding, design CX workflows and monitor performance — ensuring your remote team operates to SaaS standards from day one.
You don’t just get outsourced staff.
You get a CX function designed with real SaaS leadership experience.
Transparent Pricing
No Upfront Fees
We only charge once we start delivering; no costs or obligations upfront for discovery and scoping work.
$0 mark up
No markup on remote staff labor. You see exactly what your staff earn and what we charge for our services.
Fixed flat service fee
A fixed fee covers our services, infrastructure, and facilities, ensuring access to a broad talent pool.
Monthly contract
We offer flexible monthly contracts with performance-based terms, avoiding long commitments.
Our Pricing is all-inclusive
People & Employment: We handle contracts, HR, payroll, compliance and performance management.
24/7 Founder-Led Support: You work with us directly. No handoffs. No support layers.
Office & IT Settup: Secure office & work from home, set-up with full equipment, fast internet, and 24/7 technical support.
Part Time Options: Available on request.
Why Macedonia Is Ideal for US SaaS Support
Macedonia is one of the strongest CX outsourcing destinations for Western markets.
FAQ
How fast can you hire?
Most roles are filled in 2 to 3 weeks depending on complexity and language requirements.
Will my team work US hours?
Yes. We hire directly for US shifts, whether fixed hours or rotating schedules.
Do I manage them or do you?
You manage the work. We handle employment, HR, payroll, equipment, performance support and replacement if needed.
What if someone leaves?
We replace them at no cost. We keep an active talent pipeline to avoid disruption.
How do you guarantee quality?
We vet for English fluency, communication, accuracy, reliability and SaaS-specific customer handling skills. You interview every candidate before hiring. We provide performance monitoring if you want it.
How do you handle data security for SaaS companies?
We follow your security standards and integrate with your systems. We implement controlled access, device monitoring and NDAs. We match your protocols for customer data and account access.
Can I scale the team quickly?
Yes. You can add or reduce headcount with short lead times as your support volume changes.
Ready To Build a Reliable CX Team?
Get world-class customer service talent without US-level salaries or hiring delays.
Customer Service Outsourcing US saas companies Form
"*" indicates required fields