Offshore Customer Service Support

Enhance your support team with skilled customer service representatives. Trained in handling inquiries, resolving issues, and improving customer satisfaction, they integrate seamlessly into your operations.

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Save 40-70% on labor

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Hire top 3% remote talent

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Offshoring that feels in-house

TALK TO SALES

Great customer service isn’t just about answering questions. It’s about keeping people loyal, solving problems before they escalate, and making sure every interaction reflects well on your business. That takes the right people, not just polite voices, but smart, capable agents who understand how to support your customers.

We place trained offshore customer service staff from Southeast Europe who know how to handle the real work across all platforms with clarity, calm, and consistency. Our clients don’t just save on staffing costs. They gain a reliable team that adapts fast, works inside their tools, and becomes a natural extension of their business.

If your inbox is growing, your calls are slipping, or your customers aren’t getting the attention they deserve — we can help fix that. Quickly, and properly.

Remote staff we hire

Customer Support Representative

Handles customer inquiries, resolves issues, and provides assistance across various communication channels.

Chat & Email Support

Manages customer interactions through written communication, providing fast, accurate, and professional responses.

Customer Success Manager

Focuses on building strong client relationships, ensuring customer satisfaction, and driving long-term retention and loyalty.

Call Centre Agent

Handles inbound and outbound calls, delivering excellent support and resolving customer concerns effectively.

Customer Success Representative

Assists customers in achieving their goals with your product or service, ensuring a smooth and valuable experience.

What Our Customer Service Team Help You Do

Effective Communication

Our staff communicate clearly, professionally, and with empathy — both in writing and over the phone. Whether it’s answering a basic query or handling a frustrated customer, they know how to keep things calm, respectful, and outcome-focused.

Problem Solving

We don’t rely on scripts or robotic responses. Our team is trained to think on their feet, ask the right questions, and resolve issues without unnecessary delays — turning problems into quick, confident solutions.

Active Listening

Listening is at the heart of good service. We train our team to listen first, speak second — so they understand the full picture before jumping to a fix. That means fewer misunderstandings and better outcomes.

Prioritising Under Pressure

Handling live chats, inboxes, phone queues, and CRM updates at the same time isn’t easy — but it’s what our team does every day. They’re organised, responsive, and know how to juggle multiple requests without dropping the ball.

Conflict Resolution

Things don’t always go to plan. That’s why we focus on calm, professional conflict handling. Our agents know how to de-escalate tension, rebuild trust, and leave the customer feeling heard — not dismissed.

Quick Adaptation to Your Tools

Whether you use Zendesk, Intercom, HubSpot, or something niche, our staff are tech-comfortable and fast learners. We slot into your systems with minimal friction and can follow your internal processes from day one.

Industry Experience

Our offshore customer service agents bring tailored expertise to meet the unique needs of diverse industries:

E-commerce

Handling inquiries, managing returns, and providing support for online shoppers to ensure a seamless purchasing experience.

Technology

Providing technical support, troubleshooting, and product guidance for software, hardware, and SaaS customers.

Healthcare

Managing patient inquiries, appointment scheduling, and medical records support with accuracy and confidentiality.

Telecommunications

Resolving connectivity issues, billing queries, and service upgrades efficiently.

Finance

Supporting customers with account management, transaction inquiries, and fraud prevention.

Travel and Hospitality

Assisting customers with bookings, cancellations, and itinerary changes while providing exceptional service.

Education

Providing support for students and parents with admissions, course registration, and online learning platforms.

Retail

Managing product inquiries, loyalty programs, and after-sales support to enhance customer satisfaction.

Streamline your hiring process with pre-vetted professionals ready to start in 14 days

Recruitment Process

Our recruitment process identifies top candidates who fit your technical and cultural needs. We collaborate with you to understand your requirements and use advanced technology and expertise to find the right talent.

Our approach includes interviews, skill assessments, and background checks, all tailored to your needs, ensuring a faster and higher-quality hiring process.

Talent Sourcing

We actively build and maintain a diverse network of skilled professionals across industries, ensuring a reliable talent pool ready to meet your hiring needs. This approach allows us to quickly fill vacancies and keep your business running smoothly.

🔴 Online Job Board Ads
🔴 Employee Referral Programs
🔴 LinkedIn Target Sourcing
🔴 Social Media Posts
🔴 Networking

🔴 Career Landing Pages
🔴 University/Association Partnerships
🔴 Open House And Seminar Events
🔴 Targeted Head Hunting
🔴 Passive Talent Focus

Our talent pool

Traditional outsourcing hubs in Asia and India are overstaffed and unaffordable. We source and place talent from South East Europe - an untapped and hidden gem for the highest quality remote staff available.

How our service works?

From discovery to hire in 2 weeks

Free Discovery and Calibration

We assess your needs and explore how outsourcing can benefit your business. We provide sample talent and profiles to show what’s available.

First Candidates

Our recruiters find the right talent based on your budget, job description, and business needs. We endorse the first batch of pre-vetted candidates within 7 days.

Hiring and Payroll

We hire the selected staff on your behalf, ready to work in 3 days. This saves you the cost and risk of registering an offshore company and managing employment.

First Day and Onboarding

We handle legal, payroll, HR, and IT setup, plus team introductions. Our Training Manager can run your on-boarding or develop custom skills-based programs.

Performance Management and Operations Support

You’ll have 24/7 access to our Operations Manager and Founder for support. We handle HR, payroll, office, and IT needs to help manage and grow your remote team.

Hiring Models

We offer two hiring models: direct team control or a fully managed back office. Build and manage remote teams seamlessly, tailored to your needs.

Remote Staffing

Hire Dedicated Remote Staff

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No salary mark up

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Full control & day-to-day management

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Hand-picked remote staff

Plug And Play

Fully Managed Remote Back Office

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Complete remote office site

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Fully-managed

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Everything handled by Connect

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Fixed monthly cost

Explore Pricing

Benefits of choosing our customer support services

Tailored Talent Matching

Every staff member is handpicked to match your company’s DNA and role objectives. We offer bespoke talent acquisition aligning with your unique business needs.

Real Time Communication

Your staff are located in Europe, no more than 6 hours time difference, giving you more face time and flexibility to cover 24/7 operations.

Culture and Language Skills

Staff with excellent English comprehension and understanding of Western corporate cultural. Little to no onboarding with an easy integration into your existing team.

$0 Mark Up

Pricing is fully transparent. You know exactly how much your staff are being paid. No upfront costs. No hidden fees. No lock in contracts.

Free Discovery

You pay nothing until you’re ready and we start working for you. No obligation to contract, or for any discovery and scoping work – no matter how long it takes.

Save Time & Money

Unmatched cost benefit returns. Increase performance and cut labor costs by up to 70%, with European based talent ensuring no drop in quality and output.

Hire top 3% remote staff in just two weeks

Connect integrates your existing operations and structure with the top 3% remote talent available globally.

All in one package

No upfront costs. No obligation to contract. We only start once we understand your business and begin sourcing talent.

24/7 Operational Support

24/7 access to on-site expat management team familiar with your business and objectives.

Ready to expand your team for half the price?