Offshore Customer Service Support
Great customer service isn’t just about answering questions. It’s about keeping people loyal, solving problems before they escalate, and making sure every interaction reflects well on your business. That takes the right people, not just polite voices, but smart, capable agents who understand how to support your customers.
We place trained offshore customer service staff from Southeast Europe who know how to handle the real work across all platforms with clarity, calm, and consistency. Our clients don’t just save on staffing costs. They gain a reliable team that adapts fast, works inside their tools, and becomes a natural extension of their business.
If your inbox is growing, your calls are slipping, or your customers aren’t getting the attention they deserve — we can help fix that. Quickly, and properly.
Remote staff we hire
What Our Customer Service Team Help You Do
Effective Communication
Our staff communicate clearly, professionally, and with empathy — both in writing and over the phone. Whether it’s answering a basic query or handling a frustrated customer, they know how to keep things calm, respectful, and outcome-focused.
Problem Solving
We don’t rely on scripts or robotic responses. Our team is trained to think on their feet, ask the right questions, and resolve issues without unnecessary delays — turning problems into quick, confident solutions.
Active Listening
Listening is at the heart of good service. We train our team to listen first, speak second — so they understand the full picture before jumping to a fix. That means fewer misunderstandings and better outcomes.
Prioritising Under Pressure
Handling live chats, inboxes, phone queues, and CRM updates at the same time isn’t easy — but it’s what our team does every day. They’re organised, responsive, and know how to juggle multiple requests without dropping the ball.
Conflict Resolution
Things don’t always go to plan. That’s why we focus on calm, professional conflict handling. Our agents know how to de-escalate tension, rebuild trust, and leave the customer feeling heard — not dismissed.
Quick Adaptation to Your Tools
Whether you use Zendesk, Intercom, HubSpot, or something niche, our staff are tech-comfortable and fast learners. We slot into your systems with minimal friction and can follow your internal processes from day one.
Branche-ervaring
Our offshore customer service agents bring tailored expertise to meet the unique needs of diverse industries:
Ontmoet vooraf gescreende kandidaten binnen enkele dagen. Neem ze aan binnen twee weken.
Wervingsproces
Ons wervingsproces identificeert topkandidaten die passen bij uw technische en culturele behoeften. We werken met u samen om uw vereisten te begrijpen en gebruiken geavanceerde technologie en expertise om het juiste talent te vinden.
Onze aanpak omvat interviews, vaardigheidstoetsen en achtergrondcontroles, allemaal op maat van uw behoeften, waardoor een sneller en kwalitatief beter wervingsproces ontstaat.
Talentverlening
We bouwen en onderhouden actief een divers netwerk van bekwame professionals in uiteenlopende sectoren, zodat we een betrouwbare talentenpool hebben die klaar staat om in te spelen op uw wervingsbehoeften. Deze aanpak stelt ons in staat snel vacatures te vervullen en uw bedrijf soepel te laten draaien.
🔴 Online vacatures
🔴 Werknemersverwijzingsprogramma’s
🔴 Gerichte werving via LinkedIn
🔴 Posts op sociale media
🔴 Netwerken
🔴 Branche gerelateerde landingspagina’s
🔴 Partnerschappen met universiteiten/verenigingen
🔴 Open dagen en seminar-evenementen
🔴 Gerichte headhunting
🔴 Passieve focus op talent
Oost-Europese talentenpool
Traditionele outsourcinghubs in Azië en India zijn overbezet en te duur. Wij werven en plaatsen talent uit Zuidoost-Europa — een onbenut en verborgen parel voor het hoogst mogelijke remote personeel.
How Does Our Outsourcing Service Work?
From discovery to hire in 2 weeks
Free Discovery and Calibration
We assess your needs and explore how outsourcing can benefit your business. We provide sample talent and profiles to show what’s available.
First Candidates
Our recruiters find the right talent based on your budget, job description, and business needs. We endorse the first batch of pre-vetted candidates within 7 days.
Hiring and Payroll
We hire the selected staff on your behalf, ready to work in 3 days. This saves you the cost and risk of registering an offshore company and managing employment.
First Day and Onboarding
We handle legal, payroll, HR, and IT setup, plus team introductions. Our Training Manager can run your on-boarding or develop custom skills-based programs.
Performance Management and Operations Support
You’ll have 24/7 access to our Operations Manager and Founder for support. We handle HR, payroll, office, and IT needs to help manage and grow your Eastern European remote team.
Hiring Models
We offer two hiring models: direct team control or a fully managed back office. Build and manage remote teams seamlessly, tailored to your needs.
Remote Staffing
Hire Dedicated Remote Staff
Plug And Play
Benefits of choosing our customer support services
Tailored Talent Matching
Real Time Communication
Culture and Language Skills
Staff with excellent English comprehension and understanding of Western corporate cultural. Little to no onboarding with an easy integration into your existing team.
$0 Mark Up
Free Discovery
You pay nothing until you’re ready and we start working for you. No obligation to contract, or for any discovery and scoping work – no matter how long it takes.
Save Time & Money
Unmatched cost benefit returns. Increase performance and cut labor costs by up to 70%, with European based talent ensuring no drop in quality and output.
Hire top 3% remote staff in just two weeks
Connect integrates your existing operations and structure with the top 3% remote talent available globally.
All in one package
No upfront costs. No obligation to contract. We only start once we understand your business and begin sourcing talent.
24/7 Operational Support
Ready to expand your development team for half the price?
Book a call to explore your offshore staffing options in Eastern Europe
Expert Articles & Industry Perspectives
Stay up to date with insights on remote staffing, compliance, and operational efficiency.
Related Services
Explore our related services to find the perfect solution for your business needs: