Our client partner is searching for a Senior Account Manager.
Salary
70,000MKD net
Working Hours
Monday to Friday
1400-2200 CEST
Work from home
About the Client
Placester is a cutting-edge company that empowers real estate professionals by providing industry-leading websites, marketing tools, and CRM solutions. They pride themselves on exceptional customer experiences and delivering high-quality solutions tailored to client needs.
Responsibilities
- Schedule kickoff calls with new customers, serving as the primary touchpoint during onboarding until website setup completion.
- Successfully onboard 90% of customers, ensuring setups are completed within 4 weeks.
Conduct periodic check-ins to maintain relationships, increase customer value, and boost retention. - Execute against the onboarding playbook effectively and efficiently.
- Lead retention initiatives for churned customers to foster long-term partnerships.
- Communicate customer requests and updates with the Creative team for seamless operations.
Qualifications
- 3+ years experience in Customer Onboarding.
- 2+ years experience managing a small team (3 to 5) or senior Account Manager role.
- Proven leadership in customer onboarding-focused teams.
- Over 3 years of Account Management experience, handling an Annual Contract Value (ACV) of at least $1,500.
- Strong interpersonal and communication abilities.
- Excellent organizational and time management skills.
- Team player with a strong work ethic, eager to learn, improve, and grow.
Employment Benefits
- Private health insurance
- 20 days annual leave
- Computer with 24/7 IT support
- Potential for international travel
- Paid candidate referral program
- Exposure to successful foreign managers, entrepreneurs and mentors
- Custom training and development programs