Customer Service Manager

Our client partner is searching for a Customer Service Manager.

Salary

70,000MKD net

Working Hours

Monday to Friday
1400-2200 CEST
Work from home

About the Client

Placester is a cutting-edge company that empowers real estate professionals by providing industry-leading websites, marketing tools, and CRM solutions. They pride themselves on exceptional customer experiences and delivering high-quality solutions tailored to client needs.

Responsibilities

  • Maintain a real-time dashboard of all customer onboardings, ensuring transparency and accuracy.
  • Monitor active service tasks, requests, and setups, targeting 90% of setups completed within 4 weeks and 90% of service requests within 24 hours.
  • Manage team workload and assign new setups for smooth operations.
  • Oversee the success of service deliverables and ensure high customer satisfaction.
  • Provide leadership and direction for the team to achieve departmental goals.

Qualifications

  • 5+ years of project manager and customer service experience.
  • 2+ years of experience managing a team of 10 or more.
  • Proven leadership experience in a creative or marketing setting (preferred).
  • Strong organisational skills and attention to detail.
  • Ability to handle competing priorities and meet deadlines.
  • Team player with a strong work ethic and eagerness to learn.

Employment Benefits

  • Private health insurance
  • 20 days annual leave
  • Computer with 24/7 IT support
  • Potential for international travel
  • Paid candidate referral program
  • Exposure to successful foreign managers, entrepreneurs and mentors
  • Custom training and development programs
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